The second half of the flow. Data captured during configuration in the first half could pre-populate the required output, but the existing build was not using it, forcing users to build separately.
Before — unnecessary steps in the flow (8 steps)
1
Configuration complete
User has finished selecting options for the workflow.
2
Arrive on review page
A required output is needed but not yet created.
3
Add required output
User is prompted to attach a required output. None exists yet.
4
Go to new tab
User leaves the workflow entirely.
5
Build required output
Manually build the output in a separate area of the platform.
6
Go back to previous tab
Navigate back to the workflow. Relocate where they were.
7
Refresh
Page must be refreshed for the output to appear.
8
Continue with workflow
Flow resumes. Five steps were wasted.
After — step removed, flow uninterrupted (3 steps)
1
Configuration complete
User has finished selecting options for the workflow.
2
Arrive on review page, output generated automatically
⚡ System uses data already available from configuration. No user action required.
3
Continue with workflow
Flow is uninterrupted. No context switch, no return step.