Replacing an unfamiliar pattern with one users already trusted
The mechanism for building the dashboard looked similar to the rest of the platform but behaved differently. Aligning it with the existing data-building pattern removed the friction.
See new process
Toggle to compare old and new
Step 1
Open dashboard builder
Step 2
Select level of hierarchy
Familiar-looking pattern that behaved differently from the rest of the platform
Step 2
Add items to custom group
Uses the trusted grouping pattern already familiar to users
Step 3
Add to dashboard
Step 4
View dashboard on homepage
Data not tailored to user needs
Step 4
View dashboard on homepage
Data tailored to user needs with greater range of metrics